Need help with Outage Scout on iPhone or on the web? We're here to help.
From BENECO's public advisories (scheduled maintenance and unscheduled interruptions). Outage Scout reads them as they're posted and shows them on the map and for your areas. It isn't affiliated with BENECO; for emergencies or to report an outage, contact BENECO directly.
On Home, tap "Check outages at my location" and allow location access, or choose your barangay from the list. Your location is used on your phone only.
Add your barangay to your watchlist (the Areas tab), sign in (Apple or Google), then tap the bell on that area. Alerts are sent to your email; manage them under Areas → Alert settings.
BENECO hasn't posted that power is back yet. It may already be restored; check BENECO's page, and if your power is back you can tap "Report power is back" to let others know.
In the app, open Home → More → Delete account. See the privacy policy for what that removes.
For help, feedback, or data deletion requests, email [email protected], or use Home → More → Report an issue in the app. We typically respond within 24 to 48 hours.